Our Website Usage Terms and Conditions and Privacy Policy were last updated: May 2018.
Website Usage Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Stirling Electrical Services Ltd. relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Stirling Electrical Services Ltd. or US or WE refers to the owner of the website whose registered office is:-
STIRLING ELECTRICAL SERVICES LTD.
STIRLING ROAD
FALLIN
STIRLINGSHIRE
FK7 7JB
The term YOU or YOUR refers to the user or viewer of our website.
The Website Usage Terms and Conditions and Privacy Policy on this page also cover our branded security system service Stirling Alarms and it's dedicated website www.stirlingalarms.co.uk
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of British, Scottish and European Law.
The term Stirling Electrical Services Ltd. or US or WE refers to the owner of the website whose registered office is:-
STIRLING ELECTRICAL SERVICES LTD.
STIRLING ROAD
FALLIN
STIRLINGSHIRE
FK7 7JB
The term YOU or YOUR refers to the user or viewer of our website.
The Website Usage Terms and Conditions and Privacy Policy on this page also cover our branded security system service Stirling Alarms and it's dedicated website www.stirlingalarms.co.uk
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of British, Scottish and European Law.
Privacy Policy
As a Company, we are subject to British, Scottish and European Law.
We care about your privacy and your right to privacy, under the new GDPR Regulations.(May 2018)
For this reason, we collect and use personal data only as it might be needed for us to deliver products, to engage with us (by way of a newsletter, or similar), to give us your details for bookings, or similar products and services.
Your personal data includes information such as:
We would also collect further relevant information that you would provide in relation to bookings, products and services that you purchase or when you ask for work to be carried out in order that we can proceed and complete your enquiry, booking or purchase.
Our Privacy Policy is used to explain to you how and what customer, client and supplier data we collect, and how and why we use your personal data. It also describes
options we provide for you to access, update or delete your personal data that we process.
If at any time you have questions about our practices or any of your rights described below, you may contact our Head Office, where we will be glad to help you with your inquiry.
What Information Do We Collect
We collect information mainly so that we can deliver your products, goods and services secondly to tell you about special offers and new products. Certain items of personal data is collected directly from you when you:
(1)Create an account or purchase any of our products, services e.g. billing information, name and address when you pay by card but as a company we NEVER store the credit card data
(2)Request assistance from our customer service team e.g. phone number and email
(3)Complete contact forms or request newsletters e.g. your email address
(4)Participate in competitions, or similar
(5)Register for an account, order goods, or pay for services
(6)We would also collect further relevant information that you would provide in relation to bookings, products and services that you purchase or when you ask for work to be carried out in order that we can proceed and complete your enquiry, booking or purchase.
How We Utilize Information
We believe in minimizing the data we collect and limiting its use and purpose to only that:
(1) for which we have been given permission (e.g. our newsletter)
(2) as necessary to deliver the products you purchase or interact with, or
(3) as we might be required or permitted for legal compliance or other lawful purposes
These uses include:
Delivering, improving, updating and enhancing the services we provide to you.
We collect various information relating to your purchase, use and/or interactions with our services.
We utilize this information to:
Improve and optimize the operation and performance of our websites (tell us if you find an issue)
Detect and prevent fraud and abuse of our services and systems (IP address)
Collecting aggregate statistics about purchases of our goods
Understand and analyse what products are most relevant to you
Communicating With You
We may contact you directly or through a third party service provider regarding products you have purchased from us, or support requests made by you.
We may also contact you with special offers and new products (if you have requested this)
You don't need to provide consent as a condition to purchase our goods/services.
These contacts may include:
Email
Telephone calls
Your Choices
You will always have a choice about whether or not you wish to receive information from us. However, the Company does undertake direct marketing. All direct marketing is undertaken strictly in line with current ICO guidelines.
These are:
We will only carry out unsolicited electronic marketing if the person we are targeting has given us their permission. However, there is an exception to this rule known as the 'soft opt- in' and this will only be used when the following conditions are met;
The Telephone Preference Service (TPS) and Fax Preference Service (FPS) are operated by the Direct Marketing Association, and allow people to register their numbers to opt out of receiving unsolicited calls or faxes. We will not market individuals or organisations who have registered their numbers with the TPS or FPS.
In summary, we will ensure that our marketing campaigns are always permission-based and we explain clearly what any personal details will be used for. We will provide a simple way for you to opt out of marketing messages and have a system in place for dealing with complaints.
Update Or Delete Your Data
If you want to have your name and address (excluding country) removed from your orders, you can contact customer service via email or telephone. You will be asked to verify your identity before deletion.
If you no longer wish to receive newsletters there is an unsubscribe link in all emails sent.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected] or by writing to us at Stirling Electrical Services Ltd. Stirling Road, Fallin, Stirlingshire, FK7 7JB.
Transfer Of Personal Data Abroad
We will not sell or rent information to third parties.
Legal Disclosures
We may, in appropriate cases, voluntarily or where required by law, pass your data to the Police and similar organisations such as law enforcement agencies (including fraud prevention and detection) or other governmental agencies or in the case of employees for pensions, personal taxation and the like.
We will never share information with third parties for marketing purposes.
Third Party Service Providers Working On Our Behalf
We may pass information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services on our behalf albeit this is normally limited to sub-contractors. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep all information secure and not to use it for their own direct marketing purposes. Please be reassured that we will never release any information to third parties beyond the emergency services or government agencies for them to use for their own direct marketing purposes in any circumstance unless we are required to do so by law, for example, by a court order or for the purposes of prosecution or prevention of crime.
How We Secure, Store And Retain Your Data.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods: mandated by law, contract or similar obligations applicable to our business operations; for preserving, resolving, defending or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at directly.
Security Precautions In Place To Protect The Loss, Misuse or Alteration Of Your Information
When you give us personal information, we take steps to ensure that it’s kept securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our IT Systems (soft copy information) or held securely in our offices (hard copy information).
Profiling
We do not analyse your personal information to create a profile of your usage or any other such as interests and preferences so that we can contact you with information relevant to you.
We may make use of the information about you in order to provide you with information that directly affects you or in the case of services users, their various services.
Use Of 'Cookies'
Like many other websites, the Company website does use cookies. We may collect information about your computer, including where available your IP address,
operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
Links To Other Websites
Our website may contain links to other websites run by other organisations. However, these are normally limited to our Certifications/Accreditations bodies. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access these using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
18 or Under
We are concerned to protect the privacy of children aged 18 or under (although under the GDPR this is currently the under 16’s). If you are aged 18 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring Your Information Outside Of Europe
As part of our services, IT security and system back up procedures the information which you provide to us may be transferred to countries outside the European Union (“EU”).
These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you access our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Right To Be Forgotten
What is the right to erasure?
Under Article 17 of the GDPR individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certaincircumstances.
When does the right to erasure apply?
Individuals have the right to have their personal data erased if:
We care about your privacy and your right to privacy, under the new GDPR Regulations.(May 2018)
For this reason, we collect and use personal data only as it might be needed for us to deliver products, to engage with us (by way of a newsletter, or similar), to give us your details for bookings, or similar products and services.
Your personal data includes information such as:
- Name
- Address
- Telephone number
- Date of birth (if you add it to your account but is generally not required)
- Email address
- Company Name
- Our web server and/or web analytic software may log the IP address your browser is using and either the name of the search engine and the search terms you used to find us or the url of the website if you clicked a link to us from another site
- We do not save and cannot see any payment card data after the initial transaction
We would also collect further relevant information that you would provide in relation to bookings, products and services that you purchase or when you ask for work to be carried out in order that we can proceed and complete your enquiry, booking or purchase.
Our Privacy Policy is used to explain to you how and what customer, client and supplier data we collect, and how and why we use your personal data. It also describes
options we provide for you to access, update or delete your personal data that we process.
If at any time you have questions about our practices or any of your rights described below, you may contact our Head Office, where we will be glad to help you with your inquiry.
What Information Do We Collect
We collect information mainly so that we can deliver your products, goods and services secondly to tell you about special offers and new products. Certain items of personal data is collected directly from you when you:
(1)Create an account or purchase any of our products, services e.g. billing information, name and address when you pay by card but as a company we NEVER store the credit card data
(2)Request assistance from our customer service team e.g. phone number and email
(3)Complete contact forms or request newsletters e.g. your email address
(4)Participate in competitions, or similar
(5)Register for an account, order goods, or pay for services
(6)We would also collect further relevant information that you would provide in relation to bookings, products and services that you purchase or when you ask for work to be carried out in order that we can proceed and complete your enquiry, booking or purchase.
How We Utilize Information
We believe in minimizing the data we collect and limiting its use and purpose to only that:
(1) for which we have been given permission (e.g. our newsletter)
(2) as necessary to deliver the products you purchase or interact with, or
(3) as we might be required or permitted for legal compliance or other lawful purposes
These uses include:
Delivering, improving, updating and enhancing the services we provide to you.
We collect various information relating to your purchase, use and/or interactions with our services.
We utilize this information to:
Improve and optimize the operation and performance of our websites (tell us if you find an issue)
Detect and prevent fraud and abuse of our services and systems (IP address)
Collecting aggregate statistics about purchases of our goods
Understand and analyse what products are most relevant to you
Communicating With You
We may contact you directly or through a third party service provider regarding products you have purchased from us, or support requests made by you.
We may also contact you with special offers and new products (if you have requested this)
You don't need to provide consent as a condition to purchase our goods/services.
These contacts may include:
Telephone calls
Your Choices
You will always have a choice about whether or not you wish to receive information from us. However, the Company does undertake direct marketing. All direct marketing is undertaken strictly in line with current ICO guidelines.
These are:
We will only carry out unsolicited electronic marketing if the person we are targeting has given us their permission. However, there is an exception to this rule known as the 'soft opt- in' and this will only be used when the following conditions are met;
- where we have obtained your details in the course of a sale or negotiations for a sale of a product or services
- where the messages are only marketing similar products or services; and
- where you are given a simple opportunity to refuse marketing when their details are collected, and if you do not opt out at this point, you are given a simple way to do so in future messages.
The Telephone Preference Service (TPS) and Fax Preference Service (FPS) are operated by the Direct Marketing Association, and allow people to register their numbers to opt out of receiving unsolicited calls or faxes. We will not market individuals or organisations who have registered their numbers with the TPS or FPS.
In summary, we will ensure that our marketing campaigns are always permission-based and we explain clearly what any personal details will be used for. We will provide a simple way for you to opt out of marketing messages and have a system in place for dealing with complaints.
Update Or Delete Your Data
If you want to have your name and address (excluding country) removed from your orders, you can contact customer service via email or telephone. You will be asked to verify your identity before deletion.
If you no longer wish to receive newsletters there is an unsubscribe link in all emails sent.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected] or by writing to us at Stirling Electrical Services Ltd. Stirling Road, Fallin, Stirlingshire, FK7 7JB.
Transfer Of Personal Data Abroad
We will not sell or rent information to third parties.
Legal Disclosures
We may, in appropriate cases, voluntarily or where required by law, pass your data to the Police and similar organisations such as law enforcement agencies (including fraud prevention and detection) or other governmental agencies or in the case of employees for pensions, personal taxation and the like.
We will never share information with third parties for marketing purposes.
Third Party Service Providers Working On Our Behalf
We may pass information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services on our behalf albeit this is normally limited to sub-contractors. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep all information secure and not to use it for their own direct marketing purposes. Please be reassured that we will never release any information to third parties beyond the emergency services or government agencies for them to use for their own direct marketing purposes in any circumstance unless we are required to do so by law, for example, by a court order or for the purposes of prosecution or prevention of crime.
How We Secure, Store And Retain Your Data.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods: mandated by law, contract or similar obligations applicable to our business operations; for preserving, resolving, defending or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at directly.
Security Precautions In Place To Protect The Loss, Misuse or Alteration Of Your Information
When you give us personal information, we take steps to ensure that it’s kept securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our IT Systems (soft copy information) or held securely in our offices (hard copy information).
Profiling
We do not analyse your personal information to create a profile of your usage or any other such as interests and preferences so that we can contact you with information relevant to you.
We may make use of the information about you in order to provide you with information that directly affects you or in the case of services users, their various services.
Use Of 'Cookies'
Like many other websites, the Company website does use cookies. We may collect information about your computer, including where available your IP address,
operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern
- To store information about your preferences, and so allow us to customise our site according to your individual interests
- To speed up your searches
- To recognise you when you return to our site
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Links To Other Websites
Our website may contain links to other websites run by other organisations. However, these are normally limited to our Certifications/Accreditations bodies. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access these using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
18 or Under
We are concerned to protect the privacy of children aged 18 or under (although under the GDPR this is currently the under 16’s). If you are aged 18 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring Your Information Outside Of Europe
As part of our services, IT security and system back up procedures the information which you provide to us may be transferred to countries outside the European Union (“EU”).
These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you access our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Right To Be Forgotten
What is the right to erasure?
Under Article 17 of the GDPR individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certaincircumstances.
When does the right to erasure apply?
Individuals have the right to have their personal data erased if:
- the personal data is no longer necessary for the purpose which we originally collected or processed it for;
- we are relying on consent as your lawful basis for holding the data, and the individual withdraws their consent;
- We are relying on legitimate interests as our basis for processing, the individual objects to the processing of their data, and there is no overriding legitimate interest to continue this processing;
- We are processing the personal data for direct marketing purposes and the individual objects to that processing;
- We have processed the personal data unlawfully (i.e. in breach of the lawfulness requirement of the 1st principle);
- We have to do it to comply with a legal obligation; or
- We have processed the personal data to offer information society services to a child
|
|
